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Instead of repeating the issue, which seems to be what is about to happen, it could be more appropriate to remove the “to” from the end of the phrase and add a positive thought that provides a sense of immediacy, like in the examples above. “I cannot imagine how upsetting it is to…”īy using this acknowledgement statement, the advisor is dwelling on the negative situation. Using this phrase can only work in a situation where the advisor needs to call back, but nevertheless it is useful in providing personal reassurance, as it says: “I will be in touch”, sending a strong hint of urgency and personal dedication to the matter. You just enjoy your (birthday/holidays/Christmas break, etc.), and I will be in touch shortly.” This acknowledgement statement works well in the sense that it reflects a will for a collaborative relationship between the customer and advisor whilst demonstrating a keen interest in finding a solution. “That sounds frustrating, let’s see what we can do.” In doing so, it uses “definitely”, an important positive word to use in customer service, to good effect, in reassuring the customer. Sent in by one of our readers, this comment addresses the situation well and is a good example which shows an advisor taking personal ownership of the problem. “Now that I am aware of the situation, I will definitely try my best to fix it for you.” So, if it were to be extended to include a proactive message of teamwork, using “we”, it could work well as an acknowledgement statement. This acknowledgement statement works well in the sense of personally recognising the problem at hand, while not attempting to share or understand the customer’s emotions. “If I were in your position, I think I’d feel just as you do.”

That sounds frustrating, let’s see what we can do. This is because it is skilful in its transition from negative to positive, as well as integrating all of the key features below. “I know how frustrating it can be – let’s see how we can help…”Īgain, be careful to avoid this one in stressful scenarios, but it in the right situation, this phrase does have potential. Taking this into account, this acknowledgement statement can be seen to merge the five key features below expertly. Often saying “sorry” can sound inauthentic, but not when the advisor says “I’m sorry” instead of “we’re sorry”, as it then seems as though the advisor has taken personal ownership of the issue. Let’s see if there is anything we can do to help the situation.” But be careful only to use this one in certain situations, to ensure that you do not patronise the customer, so they don’t perceive the advisor to be mimicking their emotions. This phrase was well received, as it personally recognises the problem and turns the negative into a positive seamlessly. “I would feel the same in your situation, but we will sort this out…”

“I realise that this situation is difficult, but let’s try and find a solution.”Ĭoming at the top of our list, this acknowledgement statement was presumably popular amongst our readers because it acknowledges the difficulty of the problem without voicing a personal view on the matter, and gives assurance to the customer. Here are our top 12 examples of acknowledgement statements for customer service: 1.

#Call recordee how to#

It may not be useful to remember these acknowledgement statements for customer service word-for-word, as it removes authenticity and will make advisors sound robotic.īut remember to use the examples below as guidance on how to take all the key features of an acknowledgement statement, listed below, and merge them into fluent phrases. Customer Service Acknowledgement Statement Examples We have come up with twelve acknowledgement statements designed for customer service and contact centres.