Budget did nothing to accommodate their customer after Budget's over booking. One, the truck that was reserved wasn't actually there, so they had to get a much larger truck AND pay the higher cost. There was zero resolution or even attempts to resolve my issue.Īlso, I watched two other service fails while I was waiting in the store. The next person was also pleasant, but just as useless in the way of actual assistance. I was then transferred when I said that's not an answer and I need a break down. They first said, and I quote, 'I don't know why you were charged so much', and proceeded to try and end the call. Fourth, customer service was nice, but lazy as can be. Third, they grossly over represented the mileage, and I'm kicking myself for not taking photos. Second, I was not advised of the exorbitant extra fees they charged my account after the fact. I strongly recommend paying the extra few bucks for Uhaul. And I just came across one!! Thanks Hamilton budget crew!Ĭhanel is the most wonderful customer service Representative I've worked with from AvisĬustomer service was amazing! I rented a vehicle to go to Virginia Beach, vehicle ran great it was a comfortable trip, for a very affordable price!!!! Hard to find good car rental places outside of the airport. This was my first time renting with budget and I'll continue to at this location. Car was nice, never drove a Kia Optima before and it turned out to be a big gas saver. Shanell explained all the features and was able to get in/get out before all the penn states fans showed up.

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